Raiffeisen contract
Creating a contract involves the process of designing a legally binding agreement between two or more parties. It requires careful consideration of the terms and conditions that will be included in the contract, as well as the rights and obligations of each party involved. Sound about right? But how about designing a contract we could all understand and it would still be legally correct? We did just that..

This is the state of legal documents, as they usually look. They are hard to understand (legal language) and hard to read (graphic design). The redesign took some extra effort to make it successful and easy to understand.

With the bank’s legal department and a lot of help from CX experts at Behave, we managed to redesign the contract completely to the point where common (us) people can understand what they are signing—all on one page.

Within the art direction, we were able to design a few more documents such as the card excerpt,…